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Knowledge-based strategies for managers in the service sector
Tzortzaki, Alexia Mary - In: Management research review 37 (2014) 10, pp. 858-879
Persistent link: https://www.econbiz.de/10010409824
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A comparative analysis of competitive priorities and business performance between manufacturing and service firms
Bouranta, Nancy; Psomas, Evangelos - In: The international journal of productivity and … 66 (2017) 7, pp. 914-931
Persistent link: https://www.econbiz.de/10011783450
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An Empirical Study Exploring The Relationship Among Human Capital Innovation, Service Innovation, Competitive Advantage and Employee Productivity In Hospitality Services
Sharma, Dr. Vivek; Bhat, Dada Ab Rouf - 2022
service innovation performance. For meeting the objectives of the study, the data was collected using a questionnaire from 245 … service innovation. Further, the study found a significant impact of service innovation on employee performance and … hotel industry’s service innovation performance in the form of competitive advantage. The study also leads to a number of …
Persistent link: https://www.econbiz.de/10014078631
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The contribution of dynamic marketing capabilities to service innovaiton and performance
Pérez-Cabañero, Carmen; Cruz-Ros, Sonia; … - In: International journal of business environment : IJBE 7 (2015) 1, pp. 61-78
Persistent link: https://www.econbiz.de/10011379550
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Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.; Kathuria, Abhishek; Khuntia, Jiban - In: Information systems research : ISR 33 (2022) 1, pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
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Servitization : disentangling the impact of service business model innovation on manufacturing firm performance
Visnjic Kastalli, Ivanka; Van Looy, Baart - 2014
Persistent link: https://www.econbiz.de/10010357824
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Engagement capability, innovation intensity and firm performance : the role of competitive intensity
Anning-Dorson, Thomas; Nyamekye, Michael Boadi - In: Journal of African business 21 (2020) 4, pp. 493-508
Persistent link: https://www.econbiz.de/10012312320
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Examining the link between service modularity and firm performance : a capability perspective
Cheng, Colin C. J.; Shiu, Eric - In: Journal of service theory and practice : JSTP 26 (2016) 5, pp. 696-720
Persistent link: https://www.econbiz.de/10011599150
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Service innovation and internationalization in SMEs : antecedents and profitability outcomes
Vuorio, Anna; Torkkeli, Lasse; Sainio, Liisa-Maija - In: Journal of international entrepreneurship 18 (2020) 1, pp. 92-123
Persistent link: https://www.econbiz.de/10012228415
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Competition, intellectual capital efficiency and firms' performance outcome in India : a structural equation modelling
Tripathy, Trilochan; Sahoo, Debadutta; Kesharwani, Ankit; … - In: International journal of learning and intellectual … 13 (2016) 1, pp. 72-95
Persistent link: https://www.econbiz.de/10011590127