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Classification scheme for integrated staff rostering and scheduling problems
Paul, Mareike; Knust, Sigrid - In: RAIRO / Operations research 49 (2015) 2, pp. 393-412
Persistent link: https://www.econbiz.de/10011309420
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Staffing and scheduling under nonstationary demand for service : a literature review
Defraeye, Mieke; Van Nieuwenhuyse, Inneke - In: Omega : the international journal of management science 58 (2016), pp. 4-25
Persistent link: https://www.econbiz.de/10011416965
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A scatter search methodology for the nurse rostering problem
Burke, E. K.; Curtois, T.; Qu, Rong; Vanden Berghe, Guido - In: Journal of the Operational Research Society : OR 61 (2010) 11, pp. 1667-1679
Persistent link: https://www.econbiz.de/10008696435
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A decompose-and-fix heuristic based on multi-commodity flow models for driver rostering with days-off pattern
Mesquita, Marta; Moz, Margarida; Paias, Ana; Pato, … - In: European journal of operational research : EJOR 245 (2015) 2, pp. 423-437
Persistent link: https://www.econbiz.de/10011308997
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Optimal routing of fixed size jobs to two parallel servers
Hyytiä, Esa - In: INFOR : information systems and operational research 51 (2013) 4, pp. 215-224
Persistent link: https://www.econbiz.de/10010475779
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Performance analysis and optimization of inbound call centers
Stolletz, Raik - 2003
Persistent link: https://www.econbiz.de/10001751596
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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan (contributor); Henken, Kirsten (contributor) - 2007
This paper presents a profit-oriented shift scheduling approach for inbound contact centers. The focus is on systems in which multiple agent classes with different qualifications serve multiple customer classes with different needs. We assume that customers are impatient, abandon if they have to...
Persistent link: https://www.econbiz.de/10003575481
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Solving the general employee scheduling problem
Kletzander, Lucas; Musliu, Nysret - In: Computers & operations research : and their … 113 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012158186
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Optimizing physician schedules with resilient break assignments
Kraul, Sebastian; Erhard, Melanie Johanna Patricia; … - In: Omega : the international journal of management science 129 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10015085203
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Flexible hospital-wide elective patient scheduling
Gartner, Daniel; Padman, Rema - In: Journal of the Operational Research Society 71 (2020) 6, pp. 878-892
Persistent link: https://www.econbiz.de/10012264486