The fast-changing scenario emerged with the COVID-19 pandemic pushed firms to operate in an uncharted territory. Firms had to adapt quickly to survive in an unpredictable market. Based on a quantitative survey, the study aims at assessing how small and medium-sized enterprises (SMEs) responded...

Purpose: The purpose of this paper is to highlight opportunities for the banking sector arising from the population’s aging and the expected reduction in pension incomes. Home equity conversion (HEC) instruments are a potentially useful way of restoring households’ finances and satisfying...

Purpose: The aim of the study is to explore the chain of relationships between service attributes, consumers' perceived benefits, fulfilment of personal goals, satisfaction judgements and future intentions. Design/methodology/approach: This research proposes and implements a model of consumer...

Purpose: This study aims to integrate and extend existing approaches from self-identity literature by examining the underexplored aspects of online private self-disclosure. The study first explores the experiential value co-created when consumers voluntarily self-disclose on public platforms....