Purpose – This paper seeks to analyze instances of nonviolent strategies adopted by a class of stakeholders – the women of the Niger Delta region. Design/methodology/approach – It analyzes their successes and failures in terms of a set of prerequisite conditions that must be met for such...

Purpose – The purpose of this paper is to improve the understanding of the manner in which companies deal with key stakeholders in relation to corporate social responsibility (CSR), focusing in particular on how companies can handle critical incidents related to CSR and utilize these...

Purpose – This paper aims to analyse the post‐crisis communication response of the UK oil industry both from a management and employee perspective following two major helicopter incidents in 2009. The purpose of this paper is to develop further understanding of the merits of a...

Purpose – The paper aims to examine BP’s communications response to the Deepwater Horizon disaster, which caused 11 deaths and a huge oil spillage in the Gulf of Mexico. Design/methodology/approach – It draws on such secondary sources as newspapers, audiovisual material and social-network...

Reports on the new case‐oriented system of management development being used by the Presidents of ARCO Oil and Gas in an attempt to improve the ability of middle management to add value to an organization. Examines case and organizational analysis as deployed in the Middle Management Seminar,...

Purpose – The purpose of the paper is to highlight the opportunity that exists within the ambience of peace in the Niger Delta precipitated by the amnesty deal; particularly for the oil‐multinationals that operate there, to re‐invent the delivery of corporate social responsibility (CSR) to...

How do managers, in their role as decision makers, design and implement systems for management of quality? Proposes that there is no one, definitive answer to this question, given various industrial environments and their operating constraints, diverse market conditions and numerous management...

Purpose – The paper's purpose is to highlight conflicting interests between combating climate change and the technique of carbon capture and storage (CCS) within the Norwegian petroleum industry. Design/methodology/approach – This paper is written in a conceptual form. The theoretical...

The purpose of this paper is to present a new method for life‐cycle costing (LCC) called activity‐based LCC by employing the comprehensive activity‐based life‐cycle assessment method. A real‐life case study of a platform supply vessel operating in the North Sea is utilized to present...

Juran defined the basic quality problem as “to strike the optimum balance between cost of quality and value of quality for each quality characteristic and to do so in the lower levels of organisation”, explaining that increased conformance reduces the losses which are due to defectives but...