Purpose – The paper aims to show how resource‐based views of the firm inadequately address the strategic importance of acquiring and using symbolic capital within the wider discursive institutional environment. Design/methodology/approach – A single case using publicly available data on...

Purpose – To examine how psychological diversity among work team members affects team interaction processes. Psychological diversity is described in terms of personality attributes (emotional stability, extraversion, conscientiousness, openness to experience, and agreeableness), need for...

Purpose – The purpose of this paper is to focus on developing a knowledge-based engineering (KBE) approach to recycle the knowledge accrued in an industrial organization for the mitigation of unwanted events due to human error. The recycling of the accrued knowledge is vital in mitigating the...

Since its introduction in 1992, the balanced scorecard (BSC) has rapidly gained in importance throughout the world. Harvard Business Review even selected it as one of the most important management tools of the past 75 years. This paper takes the performance indicators used in an offshore...

Reports on PT Caltex Pacific Indonesia’s journey towards total quality management; a journey which began in 1985. Details the various steps the company has taken and reports briefly on some of the results of this major programme. Notes factors which the company believes have contributed...

Since the late 1980s, learning organisations have been deemed to have a number of advantages over non‐learning ones. One organisation that has been identified as “a premiere learning organisation”, is Royal Dutch Shell (RDS). Despite this, in 1998 its results were the worst in its history....

Purpose – The purpose of this paper is to identify critical success factors for the management of change in transition economies. Design/methodology/approach – Four longitudinal case studies of Russian oil companies covering a ten‐year period from 1995, based on 71 in‐depth interviews....

Results of a stress audit conducted among personnel working in the offshore oil and gas industry indicated that sources of stress varied as a function of employment, including the type of installation, the rig size and location, and the actual status of the employee. Suggests that the...

Purpose – In this paper, the authors aim to investigate the return, volatility and correlation spillover effects between the crude oil market and the various Indian industrial sectors (automobile, financial, service, energy, metal and mining, and commodities sectors) in order to investigate...

Texaco in the UK introduced self‐development using 360° feedback as part of the company’s quest to move away from hierarchical management. Describes the firm’s Mpower initiative.