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The determinants of retail customers' purchase intent
Menidjel, Choukri; Bilgihan, Anil - In: International journal of consumer studies 46 (2022) 6, pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
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Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal; Amini, Ahdia - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
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Predictors of customer loyalty to mobile service provider in South Africa
Chinomona, Richard; Sandada, Maxwell - In: International business and economics research journal 12 (2013) 12, pp. 1631-1643
Persistent link: https://www.econbiz.de/10010248952
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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic
Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35
This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...
Persistent link: https://www.econbiz.de/10012661363
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The role of customer engagement in the interrelationship process : moderating effect of customer experience
Ngo Hai Quynh; Ngo Pham Ngoc Nha; Nguyen Thanh Hoai; … - In: International journal of business innovation and … 23 (2020) 1, pp. 64-86
Persistent link: https://www.econbiz.de/10012271007
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Determinants of repurchase intentions at online stores in Indonesia
Wijaya, Rahmad; Farida, Naili; Andriyansah - In: International journal of e-business research : an … 14 (2018) 3, pp. 95-111
Persistent link: https://www.econbiz.de/10011886512
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Consequences of consumer engagement in service marketing : an empirical exploration
Rather, Raouf Ahmad - In: Journal of global marketing 32 (2019) 2, pp. 116-135
Persistent link: https://www.econbiz.de/10012201015
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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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An investigation of the internet generation customer loyalty : an empirical study in Indonesia mobile services
Yacob, Syahmardi; Johannes; Edward, Edward; Sulistiyo, Urip - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 24 (2023) 1, pp. 271-281
The study aims to investigated of iGen customer loyalty model that effected by service quality, culture, loyalty program and trust trough customer satisfaction. Following the conceptual model, an inclusive set of hypotheses have been developed. The demanded data were collected from 663 samples...
Persistent link: https://www.econbiz.de/10014371908
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Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention
Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35
Persistent link: https://www.econbiz.de/10013483278