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TQM and business success
Carmona-Márquez, Francisco J.; Leal-Millán, Antonio G.; … - In: International Journal of Quality & Reliability Management 33 (2016) 3, pp. 361-379
Purpose – Prior studies by Salaheldin (2009) and Talib et al. (2011) have assessed the relationships between TQM critical success factors (CSF) and business results. The purpose of this paper is to build upon this research by considering the relationships between these CSFs and their...
Persistent link: https://www.econbiz.de/10014801683
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How entrepreneurial actions transform customer capital through time: Exploring and exploiting knowledge in an open-mindedness context
Wensley, Anthony K.P.; Cegarra-Navarro, Juan Gabriel; … - In: International journal of manpower 32 (2011) 1, pp. 132-151
Persistent link: https://www.econbiz.de/10008887178
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How entrepreneurial actions transform customer capital through time: Exploring and exploiting knowledge in an open-mindedness context
Wensley, Anthony K.P.; Cegarra-Navarro, Juan Gabriel; … - In: International Journal of Manpower 32 (2011) March, pp. 132-150
Purpose – Today, in small and medium-sized enterprises (SMEs), entrepreneurs must take a more strategic perspective that is evidenced by the need to scan the enterprise to discover how they might improve customer relations as well as promote improved entrepreneurial actions. The paper aims to...
Persistent link: https://www.econbiz.de/10009018950
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How entrepreneurial actions transform customer capital through time
Wensley, Anthony K.P.; Gabriel Cegarra‐Navarro, Juan; … - In: International Journal of Manpower 32 (2011) 1, pp. 132-150
Purpose – Today, in small and medium‐sized enterprises (SMEs), entrepreneurs must take a more strategic perspective that is evidenced by the need to scan the enterprise to discover how they might improve customer relations as well as promote improved entrepreneurial actions. The paper aims...
Persistent link: https://www.econbiz.de/10014783411