Alvarenga, Augusto Duarte; Salgado, Eduardo Gomes; … - In: International Journal of Quality & Reliability Management 35 (2018) 7, pp. 1321-1342
Purpose: The purpose of this paper is to present a framework to assist the selection of certification bodies in the implementation of quality management system (QMS) based on ISO 9001 taking into account a set of criteria organized in a multi-level hierarchical form. To deal with this...