Kumar, Pankaj; Maiti, J.; Gunasekaran, Angappa - In: International Journal of Quality & Reliability Management 35 (2018) 5, pp. 1034-1059
Purpose: Within the operations management literature, quality management (QM) has been one of the most popular research areas over the last few decades. The impact of QM systems on firm performance has been the subject of constant interest and challenge among researchers. Last such review was...