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The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W.
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Journal of service management
25
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2014
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3
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pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
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Using practice theory to analyse value propositions and value facilitation in self-reliance training
Ellway, Benjamin P. W.
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International journal of services, economics and management
6
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2014
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Persistent link: https://www.econbiz.de/10010432143
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Making it personal in a call centre : electronic peer surveillance
Ellway, Benjamin P. W.
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New technology, work and employment
28
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2013
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1
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Persistent link: https://www.econbiz.de/10009740065
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The reciprocal intertwining of practice and experience in value creation
Ellway, Benjamin P. W.
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Dean, Alison M.
- In:
Marketing theory
16
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2016
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3
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pp. 299-324
Persistent link: https://www.econbiz.de/10011613544
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