Social media provide organizations with new opportunities for crisis communication but also present dangers, as shown … by the Nestlé palm oil crisis. This paper examines Nestlé’s crisis communication during the palm oil crisis and Facebook … crisis communication strategies. However, the results could not confirm the theoretical assumptions of the SCCT. Using the …

Growing recognition that communication with stakeholders forms an essential element in the design, implementation and … success of corporate social responsibility (CSR) has given rise to a burgeoning CSR communication literature. However this … sub-disciplines, identifying dominant views upon the audience of CSR communication (internal/external actors) and CSR …

CSR in German family firms. This study analyzes the CSR communication of 714 listed German family and non-family firms … using a content analysis of CSR mission statements. We find that family firms put strong emphasis in their CSR communication …