Similar Search Results

How the unbanked cope with financial exclusion : evidence from Pakistan

Kamran, Sohail; Uusitalo, Outi - In: Journal of financial services marketing : JFSM 21 (2016) 2, pp. 153-165

Persistent link: https://www.econbiz.de/10011537502

Banks' unfairness and the vulnerability of low-income unbanked consumers

Kamran, Sohail; Uusitalo, Outi - In: The service industries journal 39 (2019) 1, pp. 65-85

Persistent link: https://www.econbiz.de/10012203244

How informal financial service institutes facilitate the financial inclusion of low-income, unbanked consumers

Kamran, Sohail; Uusitalo, Outi - In: International journal of bank marketing 42 (2024) 6, pp. 1232-1263

Persistent link: https://www.econbiz.de/10015057273

What are the consequences faced by unbanked consumers while coping with their credit exclusion?

Kamran, Sohail - In: Middle East journal of management : MEJM 10 (2023) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10013477826

Value recovery with customer dissatisfaction : a study of restaurant services in Pakistan

Kamran, Sohail; Attiq, Madiha - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 3, pp. 169-180

Persistent link: https://www.econbiz.de/10009407621

Promoting fintech : driving developing country consumers' mobile wallet use through gamification and trust

Ur Rahman, Saleem; Bang Nguyen Viet; Nguyen Yen Thi Hoang; … - In: International journal of bank marketing 42 (2024) 5, pp. 841-869

Persistent link: https://www.econbiz.de/10015057252

Approaches to consumer satisfaction : whose choice is it, anyway

Uusitalo, Outi - 1991

Persistent link: https://www.econbiz.de/10000814677

Consumer perceptions of grocery stores

Uusitalo, Outi - 1998

Persistent link: https://www.econbiz.de/10001376838

Toward Financial Capability—Empowering the Young

Luukkanen, Laura; Uusitalo, Outi - In: Journal of Consumer Affairs 53 (2018) 2, pp. 263-295

Persistent link: https://www.econbiz.de/10012093997

Introducing a sensemaking perspective to the service experience

Kemppainen, Tiina; Uusitalo, Outi - In: Journal of Service Theory and Practice 32 (2021) 2, pp. 283-301

Purpose: Most recent service experience research considers customers as sensemakers and sensemaking as a focal process in experience construction. Despite this, the sensemaking theory engendered in organization studies has not been applied in the quest for an in-depth understanding of the...

Persistent link: https://www.econbiz.de/10012812734