Addresses quality in schools, and looks specifically at teacher teams, and the problems facing them as they seek to … improve quality systems. Suggests that facilitators of quality improvement initiatives identify problems as they are occurring …

Focuses on the importance within an organization of a philosophy for quality management. A clearly defined vision for … stated philosophy with respect to total quality management and the organization’s pursuit of its goals. Furthermore, specific … criteria and guidelines for developing and implementing TQM will add to efficiency in the TQM effort and enhance results. The …

An imperative of any quality system is the need for training and development of the people who operate the system …

. Although an important element in quality initiatives, customer care training is all too often an example of management …

Questions whether “quality” is having as much impact in the financial services sector as the evidence of use of quality … management techniques in the UK suggests. Explores the context within which “quality” is finding a place in financial services … quality initiatives in the financial services sector.  …

Rover to ensure that quality and reliability are designed into the product through the new product introduction process, in … order to achieve the company quality strategy milestones. The quality and reliability processes have been developed as a … the European Foundation for Quality Management self‐assessment criteria.  …

Based on a strong interest in the academic and practical aspects of the quality movement, a case study research of nine … with practical relevance emerged, on which recommendations have been based. These deal with: what quality means in practice …; quality and servitude; shared perceptions of quality; empowering for quality; recruiting for quality; part‐time versus full …

the Trafford Park Performance and Quality Forum. The forum aims to benefit all companies by creating a more robust …

Reports on the address given by US Vice‐President Al Gore to public sector quality practitioners at the 1995 National … Conference on Federal Quality held in Washington, DC, USA. Compares this occasion with a conference held 23 years ago for …