Purpose A process improvement sampling methodology, known as process variation diagnostic tool (PROVADT), was proposed by Cox et al. (2013). The method was designed to support the objectivity of Six Sigma projects performing the measure-analyse phases of the...

Purpose – The purpose of this paper is to examine the efficiency and objectivity of current Six Sigma practices when at the measure/analyse phase of the DMAIC quality improvement cycle. Design/methodology/approach – A new method, named process variation diagnostic tool (PROVADT),...

Purpose While there is increasing interest in implementing drug checking within overdose prevention, we must also consider how to scale-up these responses so that they have significant reach and impact for people navigating the unpredictable and increasingly complex drug supplies linked to...

Purpose – The purpose of this paper is to seek to explore the role of brand advertising in restoring trust in the sector. Consumer confidence in financial services has been bruised and battered over recent months. Design/methodology/approach – The paper uses data from a variety of respected...