In theory, it is widely accepted that an organization's optimal structure is contingent upon various situational factors such as market conditions, nature of work and properties of technology. In practice, providing practical advice based on this understanding has been difficult. This paper...

Queuing problems in which customers leave the queue without obtaining service (i.e. renege) have many applications. This paper looks at a queue where arrival, service and reneging events are all generated by independent Poisson processes, and customers are selected for service according to...