Purpose – The purpose of this paper is to present the results of an independent, solution‐focused evaluation of the Expert Internal Coach program, accredited at level 5 by the Institute of Leadership and Management (ILM) and delivered to managers at Croydon Health Services NHS Trust....

Purpose – The purpose of this paper is to describe how training for team leaders has helped Engage Mutual Assurance, a UK insurance and investment company, to embed its organizational culture and increase employee engagement. Design/methodology/approach – Explains the reasons for the...

Purpose – Observes how a learning program helped a new business created following the collapse of UK care-home company Southern Cross to deal with a legacy of poor management and damaged morale and their inevitable consequences for service quality. Design/methodology/approach – Explains the...

Purpose – This paper aims to detail the policies and practices that helped Creditsafe UK, a provider of online company credit reports, to earn 23rd place in the latest Sunday Times Best 100 Companies to Work For. Design/methodology/approach – The paper focuses on the areas of recruitment,...

Purpose – The purpose of this paper is to provide an interview with Jill Miller, author of the recent CIPD study, “Achieving sustainable organization performance through HR in SMEs”. Design/methodology/approach – This is an interview. Findings – The interview discusses the findings of...

Purpose – Highlights the notion of a dominant organizational culture and examines what can happen when this conflicts with an individual employee’s set of beliefs. Design/methodology/approach – Provides examples of employees who have challenged the dominant culture in their organization...

Purpose – Discusses the key dimensions of organizational culture at Agarwal Packers and Movers Ltd (APML), India. Design/methodology/approach – Describes the role of human resource management (HRM) practices in building an organizational culture which enhances performance through innovation...

Findings In every office, every day, there are innumerable acts of sexism. The male manager opening a door for a female employee; the female director giving more encouragement to a female worker ahead of a male equivalent. Technically, these acts are discriminatory on the grounds of gender, and...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...