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ING Direct banks on the quality of its call‐center employees

In: Human Resource Management International Digest 14 (2006) 7, pp. 15-17

Purpose – This article describes a training program for new recruits to the UK call center of direct‐savings bank ING Direct. Design/methodology/approach – Draws on information provided by the company's senior trainer. Findings – Reveals that when ING Direct launched in the UK three...

Persistent link: https://www.econbiz.de/10014752184

Somerfield stocks up on management talent

In: Human Resource Management International Digest 14 (2006) 7, pp. 18-21

Purpose – This article describes an award‐winning training programme that has helped Somerfield supermarkets to prepare potential managers from within the company for posts at senior‐manager/executive level. Design/methodology/approach – Draws on information provided by the company's...

Persistent link: https://www.econbiz.de/10014752185

Someone to talk to when it's tough at the top

Bishop, Nigel - In: Human Resource Management International Digest 14 (2006) 7, pp. 38-41

Purpose – This article argues that business needs to look again at offering the support and assistance directors require. Design/methodology/approach – Describes the case of a successful operations director in a large electronics company who could be considered a strong candidate for...

Persistent link: https://www.econbiz.de/10014752191

Boots has the prescription for simpler staff recruitment

In: Human Resource Management International Digest 15 (2007) 2, pp. 27-29

Purpose – Describes how UK and Ireland retailer Boots streamlined its recruitment process by moving from a paper and … advantages of the new, by comparing how the two were used in recent large‐scale recruitment campaigns. Findings – Reveals that … recruitment is now consistent across the Boots stores and applying for a job with the company is much easier, helping to enhance …

Persistent link: https://www.econbiz.de/10014752212

BHSF taps into the graduate talent‐bank

Chapman, Michael - In: Human Resource Management International Digest 15 (2007) 2, pp. 30-32

Purpose – Describes how UK healthcare‐insurance provider BHSF Ltd successfully recruits, trains and retains talented graduates. Design/methodology/approach – Details the qualities the company looks for in its graduate recruits, the development program they are offered and the skills they...

Persistent link: https://www.econbiz.de/10014752213

Six Sigma speeds the “settling in” process at Bharati Computers Limited

Roy, Shirshendu; Choudhary, Praveen - In: Human Resource Management International Digest 15 (2007) 2, pp. 39-41

Purpose – Describes how Bharati Computers Limited reduced the average time required for new employees to complete the joining process from 14 to four days using six‐sigma techniques. Design/methodology/approach – Details the seven processes involved in “settling in” a new employee,...

Persistent link: https://www.econbiz.de/10014752216

Today's talent contest: the battle for talent in the UK is hotting up

Phillips, Chris - In: Human Resource Management International Digest 15 (2007) 3, pp. 3-5

/methodology/approach – Discusses the problems caused by an aging population in the UK and its impact on recruitment. Findings – As the population ages …

Persistent link: https://www.econbiz.de/10014752218

Coping with the talent shortage

In: Human Resource Management International Digest 15 (2007) 3, pp. 6-8

recruitment consultants, brigades of head‐hunters and battalions of HR professionals are all joining the fight in a bid to …

Persistent link: https://www.econbiz.de/10014752219

Are you thinking what I'm thinking? Probably not!

In: Human Resource Management International Digest 15 (2007) 3, pp. 9-11

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Persistent link: https://www.econbiz.de/10014752220

Better than Brand X

In: Human Resource Management International Digest 15 (2007) 3, pp. 12-14

Persistent link: https://www.econbiz.de/10014752221