"Preface In Search of Excellence started a trend of comprehensive efforts worldwide to identify the prescriptive characteristics for excellent companies. However, time and again, corrective measures adopted by companies, based on such prescriptions, have belied expectations. An analysis of...

section 1. Setting the stage -- section 2. SAP CRM applications -- section 3. Pre-implementation stage -- section 4. Implementation stage -- section 5. Post-implementation stage -- section 6. SAP CRM implementation and beyond.

Preface -- Acknowledgements -- Data-driven performance -- Aligning business and IT strategy -- Decision support systems -- Database systems -- Data warehousing systems -- Data mining systems -- Analytics systems -- Business intelligence systems -- Decision patterns -- Performance decision...

Converging Core and Contextual Requirements -- Interoperability -- Enterprise Applications Integration Basics -- Integration Technologies -- Distributed Systems -- SOA Basics -- SOA Technologies -- Portability -- Cloud Basics -- Cloud Technologies -- Reliability -- Big Data Basics -- Big Data...