Purpose – Describes major strategic changes – supported by training and empowerment – in the customer‐services department of RS Components. Design/methodology/approach – Explains what gave rise to the changes and the effects they have had. Findings – Provides practical examples of...

Purpose – Focuses on the reasons why the majority of improvement programs stall and fail. Design/methodology/approach – Explains that many improvement programs could have been shown, before they were launched, to have a low probability of success, while others stall because of people's...

Purpose – Describes how neuro‐linguistic programming (NLP) techniques helped employees of a Tube maintenance company during a period of major organizational upheaval. Design/methodology/approach – Explains the background to NLP training among the learning and development team at Metronet...

Purpose – Describes a culture‐change program, supported by employee development, at Leighs Paints. Design/methodology/approach – Explains the reason for the changes, the way in which they were implemented and the results they have achieved. Findings – Reveals that staff turnover has...

Purpose – Describes the transformation of HR at QBE Insurance, focusing on how the group HR team has engaged both the business and divisional HR teams across an international operation to enable this transformation. Design/methodology/approach – Discusses integrated changes, driven by group...

Purpose – Explains how to make organizational reforms last. Design/methodology/approach – Describes the actions needed to move an organization from implementation to the point where improvements are fully embedded. Findings – Highlights the importance of having a top‐level champion who...

Purpose – Describes the benefits of an evidence‐based, metrics‐driven approach to formulating HR strategy. Design/methodology/approach – Details the approach taken to developing the HR strategy at Royal Mail's letters business, which involved: identifying the priorities for the HR...

Purpose – Explores the challenges faced in leading organizations through times of uncertainty and how a positive approach can result in expansion. Design/methodology/approach – Examines how a positive and open approach to a lengthy period of uncertainty preceding takeover resulted in...

Purpose – Describes award‐winning training that has transformed TNT's archive services division. Design/methodology/approach – Examines the reasons for the training, the form it took and the results it has achieved. Findings – Reveals significant improvements in divisional profits,...

Purpose – Describes award‐winning management training at Land Registry, UK, introduced ahead of a major organizational change to centralize the agency's HR function. Design/methodology/approach – Explains the reasons for the Developing Management Capability (DMC) program, how it was...