Thanks to the abundant user-generated content on the review websites, customers can easily make a casual inference on the service speed through observing and learning from others' service experiences. We study a service system where customers make their join-or-balk decisions based on a sample...

We apply Multi-Agent Deep Reinforcement Learning (MADRL) to inventory management problems with multiple echelons and evaluate MADRL's performance to minimize the overall costs of a supply chain. We also examine whether the upfront-only information-sharing mechanism used in MADRL helps alleviate...

Commercial AI solutions provide analysts and managers with data-driven business intelligence for a wide range of decisions, such as demand forecasting and pricing. However, human analysts may have their own insights and experiences about the decision-making that is at odds with the algorithmic...

Problem definition: The undesirable but inevitable consequence of running promotions is that consumers can be trained to time their purchases strategically. In this paper, we study randomized promotions, where the firm randomly offers discounts over time, as an alternative strategy of...