Honarpour, Amir; Jusoh, Ahmad; Long, Choi Sang - In: International Journal of Quality & Reliability Management 34 (2017) 1, pp. 91-102
Purpose This research is an effort to conceptualize the relationship between total quality management (TQM) and knowledge management in a new way. While some researchers considered knowledge management as a facilitator of TQM other scholars concerned TQM as an antecedent for knowledge...