Experience and socialization are key factors in customer commitment and defection decisions. To study the effect of experience and social relationships on customer retention, we analyze a reality-mined co-presence network of health club members over a period of 4 years. Since central customers...

Experience and socialization are key factors in determining customer commitment and renewal decisions in the service sector. To analyse the combined effect of experience and socialization, in this paper we introduce the concept of co-experience networks. A new methodological approach, originally...

Part I - Policies, Governance and Strategies -- Chapter 1. COMMUNICATION STRATEGY IN HEALTHCARE ORGANIZATIONS DURING COVID-19 CRISIS: INSIGHTS FROM THE ITALIAN CONTEXT -- Chapter 2. Rethinking healthcare organizations in the era of Covid-19: Lessons from the pandemic -- Chapter 3. ITALIAN HEALTH...