Purpose The purpose of this paper is to empirically investigate linkage among productivity, quality, and business performance in home-based brassware units in India. Design/methodology/approach This study involved action research of home-based brassware units applying procedures for three-stage...

Purpose – This paper examines the ways in which the concepts of “quality”, “productivity” and “business performance” are dealt in the literature to exhibit that terms used within these fields are vaguely defined and poorly understood. The purpose of this paper is to define quality,...

Purpose – The purpose of this paper is to propose the idea of linking the use of the Monte Carlo simulation with scenario planning to assist strategy makers in formulating strategy in the face of uncertainty relating to service quality gaps for life insurance business, where discontinuities...