lo Storto, Corrado - In: Benchmarking: An International Journal 24 (2017) 4, pp. 857-881
Purpose The purpose of this paper is to present an objective decision-making framework and conduct a benchmarking study … in the air cargo industry. Design/methodology/approach The decision-making framework and benchmarking methodology … calculated by implementing four data envelopment analysis (DEA) models. Findings The framework is used to carry on a benchmarking …