Purpose Current research provides an incomplete picture of the challenges facing human resource personnel (HRP) tasked with managing a workplace bullying complaint. The purpose of this paper is to provide a holistic model of the complaint management process in order to advance the theorising of...

The present study was the third NZ Workplace Violence Survey. The sample of 86 organisations for the 2012 New Zealand Workplace Violence Survey was drawn from the OHS professionals who subscribe to the New Zealand Safeguard Forum. Overall, some 510 incidents of workplace violence were reported...

International studies continue to highlight the extent of workplace violence and its impact on employees and organizations. Despite a number of high profile incidents of workplace violence in New Zealand in recent years, there has been little work to establish the nature and extent of workplace...

This exploratory study examined the workplace violence problem in a sample of 96 New Zealand organizations. Just over one-half of participating organizations reported cases of violence, with a total of nearly 2,500 cases reported in 2009. The incidence rate for all violence cases was high...

Purpose: This paper offers a synopsis of workplace cyber abuse, identifying patterns of and responses to cyber abuse, as well as barriers to reporting and successful organisational intervention. Design/methodology/approach: Using a pragmatic research paradigm, quantitative and qualitative...

Purpose: The engagement and retention of older workers is a major concern for organisations and has been an increasing focus for human resource scholars internationally. Drawing on social exchange theory (SET), the purpose of this paper is to examine the conditions under which retention and...