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Developing a scale for proactive improvement within logistics outsourcing relationships

Wallenburg, Carl Marcus; Knemeyer, A. Michael; Goldsby, … - In: The international journal of logistics management 21 (2010) 1, pp. 5-21

Persistent link: https://www.econbiz.de/10003996627

Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203

Persistent link: https://www.econbiz.de/10012177776

Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market

Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171

Persistent link: https://www.econbiz.de/10012181023

Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)

Alain, Chabo Byaene; Rostin, Mabela Makengo Matendo; … - In: Inventi impact: retailing & consumer services (2021) 4, pp. 206-223

Persistent link: https://www.econbiz.de/10012820669

Theory of attractive quality and the Kano methodology - the past, the present, and the future

Witell, Lars; Löfgren, Martin; Dahlgaard, Jens Jörn - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1241-1252

Persistent link: https://www.econbiz.de/10010207256

Quality attribute and customer satisfaction : using Kano's model to prioritize what matters most to customers

Ahmad, Norlia - In: Journal of marketing and consumer behaviour in emerging … (2017) 1, pp. 15-28

Continuous innovations of smartphone attributes and increasing product usage call for better understanding of the attributes that matter most to customers. This study employs Kano's model for classifying smartphone attributes into various categories and examines the influence of those attributes...

Persistent link: https://www.econbiz.de/10012116808

The application of Kano model in the healthcare industry : a systematic literature review

Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681

Persistent link: https://www.econbiz.de/10012199777

Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung

Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck

Persistent link: https://www.econbiz.de/10000630954

A framework to measure transit service quality areas to be managed

Barabino, Benedetto; Deiana, Eusebio; Mozzoni, Sara - In: International journal of productivity and quality … 16 (2015) 4, pp. 390-415

Persistent link: https://www.econbiz.de/10011458755

Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …

Persistent link: https://www.econbiz.de/10010355996