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Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty

Back, Ki-joon; Lee, Jin-soo - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 4, pp. 528-546

Persistent link: https://www.econbiz.de/10003903187

Two-level model of customer retention in the US mobile telecommunications service market

Seo, Dong Back; Ranganathan, C.; Babad, Yair - In: Telecommunications policy : the international journal … 32 (2008) 3/4, pp. 182-196

Persistent link: https://www.econbiz.de/10003698652

Consumer learning, switching costs, and heterogeneity : a structural examination

Osborne, Matthew - In: Quantitative marketing and economics : QME 9 (2011) 1, pp. 25-70

Persistent link: https://www.econbiz.de/10009006707

Essays on estimating network effects and switching costs

Weiergräber, Stefan - 2015

Persistent link: https://www.econbiz.de/10011304850

Exploring switching behavior of US mobile service customers

Malhotra, Arvind; Malhotra, Claudia Kubowicz - In: The journal of services marketing 27 (2013) 1, pp. 13-24

Persistent link: https://www.econbiz.de/10009723108

Religion or religiosity : which is the culprit for consumer switching behavior?

Choi, Youngtae; Paulraj, Antony; Shi, Jongkuk - In: Journal of international consumer marketing 25 (2013) 4, pp. 262-280

Persistent link: https://www.econbiz.de/10010125892

The influence of reward program membership and commitment on hotel loyalty

Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 279-307

Persistent link: https://www.econbiz.de/10009272016

"Can you hear me now?" : exit, voice, and loyalty under increasing competition

Beard, Thomas Randolph; Macher, Jeffrey T.; Mayo, John W. - In: The journal of law & economics 58 (2015) 3, pp. 717-745

Persistent link: https://www.econbiz.de/10011494537

Network effects and switching costs in the US wireless industry : disentangling sources of consumer inertia

Weiergräber, Stefan - 2014

I develop an empirical framework to disentangle different sources of consumer inertia in the US wireless industry. The use of a detailed data set allows me to identify preference heterogeneity from consumer type-specific market shares and switching costs from churn rates. Identification of a...

Persistent link: https://www.econbiz.de/10011296286

Predicting household switching behavior and switching costs at depository institutions

Kiser, Elizabeth K. - In: Review of industrial organization : RIO 20 (2002) 4, pp. 349-365

Persistent link: https://www.econbiz.de/10001676900