Technological and organizational developments are stretching the capabilities of industrial systems, which are now able to address the needs of smaller and more diversified target groups. Mass Customization is the expression of such effort to adapt large production systems to customized...

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service...

"This book offers insights into how the Theory of Change framework can be effectively employed in a wide range of social interventions. Presenting its potential to support strategy and strategic thinking, this book offers an entry point to understanding how Theory of Change can be applied beyond...

The changes generated by information and telecommunication technologies in the organization of work activities may influence the way that modern cities will change in both the short and long term. The radical changes predicted in the first utopian scenarios have not taken place yet, but there is...

This work helps the reader understand how and why design for environment (DfE) has become so critical to design. The authors show how to design a product that meets requirements for quality, cost, manufacturability and consumer appeal, while at the same time minimizing environmental impacts.