A firm faces random demand for a service it delivers on a given future date. To boost demand, the firm hires a sales agent who exerts unobservable effort continuously over time. The firm is concerned not only with increasing current demand, but also with smoothing demand over time to avoid...

Manufacturing and supply networks worldwide are undergoing digital transformation under the umbrella of Smart Manufacturing and Industry 4.0. Just as companies embrace digital technologies and leverage the opportunities presented by Artificial Intelligence (AI) forming digital supply networks,...

A new generation of healthcare operations management (HOM) scholars is studying timely healthcare topics (e.g., organization design, design of delivery, and organ transplantation) using contemporary methodological tools (e.g., econometrics, information economics, and queuing games). A...

The role of artificial intelligence (AI) in augmenting healthcare is expected to grow substantially in future decades. Current research in medical AI focuses on developing, validating, and implementing point-level AI applications in an ad-hoc manner. To harness the full power of AI to improve...

Intro -- Table of Contents -- List of Contributors -- Preface -- Framework Development -- Overview of the Handbook -- Reference -- Glossary of Terms -- Acknowledgements -- Chapter 1: Organizational Structure -- 1.1 Introduction to the Healthcare Industry -- 1.2 Academic Medical Centers -- 1.3...