The efficient and automated management of customer interactions is the need of today. The customer relationship management (CRM) has helped organisations to increase the interaction with customers. Organisations also need to analyse the customer data to uncover trends in customer behaviour and...

The term Ambient Intelligence (AmI) encompasses other technologies such as ubiquitous communication, pervasive computing and ubiquitous computing. Hospitals can improve their working by monitoring the health of the patients and performing automatic analysis of various and health parameters...

Decision Support Systems help managers to make intelligent decisions by throwing complex queries on large databases. The response time to queries is a very crucial factor in governing the quality of decision support systems. The response time can be greatly improved by using query optimization...

Today, Big Data is being leveraged in many industries from criminal justice to health care to real estate with powerful outcomes. Organizations are using Big Data to predict the future in turn making them smarter and efficient. All the health care data such as discharge and transfer patient data...

Movies have been a great source of entertainment for the people ever since their inception in the late 18th century. The term movie is very broad and its definition contains language and genres such as drama, comedy, science fiction and action. The data about movies over the years is very vast...

Data is continuously snowballing over the years, gradually a huge growth is seen in data to store and tame to yield meticulous result. It gives rise to a concept nowadays, reckoned as big data analytics. With the summer Olympics at Rio de Janeiro, Brazil in the year 2016 round the corner, we,...

The recent growth of e-commerce websites has paved a way for the users to express their opinions on these web portals which, in turn, makes the customers review these comments before buying any product or service. The comprehensive reading of these large number of reviews is cumbersome and...

With the growth of e-commerce web sites, the demand of writing reviews on these portals have gained huge popularity. This huge data must be mined to analyze the opinion and for making better decisions in different domains. In this paper, we have proposed an aspect based opinion mining algorithm...

Banking sector is one of the sectors which face the problem because of the huge amounts of data coming in at a rapid pace. In this paper the authors analyzed grievances in the banking sector through big data. The customers may have a wide variety of complaints and suggestions regarding the...