Porporato, Marcela; Tsasis, Peter; Marin Vinuesa, Luz Maria - In: International Journal of Productivity and Performance … 66 (2017) 3, pp. 338-361
Purpose The purpose of this paper is to investigate whether first level measures in the Balanced Scorecard (BSC) declaring a cause-effect relationship by design are composite indices of lower measures, and if they converge into a single factor as is traditionally accepted in the BSC literature....