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Do hospital balanced scorecard measures reflect cause-effect relationships?
Porporato, Marcela; Tsasis, Peter; Marin Vinuesa, Luz Maria - In: International Journal of Productivity and Performance … 66 (2017) 3, pp. 338-361
quantitative case study that focusses on an Ontario (Canada) community hospital that has been using the BSC. Findings The results …
Persistent link: https://www.econbiz.de/10014797745
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Brazilian hospital employee perceptions of the BSC
Correa, Marcos Gomes; Prochnik, Victor; Ferreira, … - In: Latin American business review : journal of the … 15 (2014) 2, pp. 141-166
Persistent link: https://www.econbiz.de/10010381306
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Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.; Babakus, Emin; Grant, Cori Cohen - In: Health marketing quarterly 31 (2014) 2, pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
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The effectiveness of ISO 9001-based healthcare accreditation surveyors and standards on hospital performance outcomes : a balanced scorecard perspective
Ritchie, William J.; Ni, John; Stark, Eric M.; Melnyk, … - In: Quality management journal : QMJ 26 (2019) 4, pp. 162-173
Persistent link: https://www.econbiz.de/10012309559
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Strategic management in a public hospital by balanced scorecard and economics analysis
Purichat Rodpai; Jongrak Hong-ngam - In: International journal of trade and global markets 13 (2020) 1, pp. 126-133
Persistent link: https://www.econbiz.de/10012179403
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Measuring environmental performance in hospitals : a framework and process
Blass, Andreia Pasqualini; Costa, Sergio E. Gouvea da; … - In: Measuring business excellence : the journal of … 20 (2016) 2, pp. 52-64
Persistent link: https://www.econbiz.de/10011612086
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The effects of firm-provided measure weightings on evaluators' incorporation of non-contractible information
Long, James H.; Mertins, Lasse; Vansant, Brian - In: Journal of management accounting research : JMAR 27 (2015) 1, pp. 47-62
Persistent link: https://www.econbiz.de/10011303062
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Key financial and nonfinancial measures for performance evaluation of foreign subsidiaries
Mashovic, Azemina - In: Journal of contemporary economic and business issues 5 (2018) 2, pp. 63-74
Foreign subsidiaries, as organization units of a multinational company, are profoundly involved in the value creation process for and within the company. The performance evaluation of foreign subsidiaries is a crucial issue for globally-active companies not only in regard to value creation for...
Persistent link: https://www.econbiz.de/10011936909
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Do sustainability measures matter in managerial appraisal and rewards?
Bento, Regina F.; Mertins, Lasse; White, Lourdes Ferreira - In: Beyond perceptions, crafting meaning, (pp. 1-24). 2019
Persistent link: https://www.econbiz.de/10012203245
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Performance measurement and benchmarking of large-scale tourist hotels
Wang, Tien-Chin; Shu-Li, Huang - In: International journal of business and economics … 7 (2018) 4, pp. 97-101
Persistent link: https://www.econbiz.de/10011918355