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Call center staffing : service...
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17
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16
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Connell, Julia
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Legros, Benjamin
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Armony, Mor
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Boucherie, Richard J.
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Dijk, Nicolaas M. van
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Stolletz, Raik
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11
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1
European Meeting of Statisticians <1972, Budapest>
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Transportation research / E : an international journal
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Вестник Адыгейского государственного университета. Серия 5: Экономика
23
Omega : the international journal of management science
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Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
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SpringerLink / Bücher
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Health care management science
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Operational research : an international journal
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Management Science
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European journal of industrial engineering : EJIE
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New technology, work and employment
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Games and economic behavior
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USB Cologne (EcoSocSci)
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EconStor
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BASE
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date (oldest first)
1
Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
2
Staffing
call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
3
Call center service process analysis : Bayesian parametric and semi-parametric mixture modeling
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
234
(
2014
)
3
,
pp. 709-719
Persistent link: https://www.econbiz.de/10010360428
Saved in:
4
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
5
Refined models for efficiency-driven queues with applications to delay announcements and
staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
6
A fast
staffing
algorithm for multistage call centers with impatient customers and time-dependent overflow
Manitz, Michael
;
Piehl, Marc-Philip
- In:
Central European journal of operations research
32
(
2024
)
3
,
pp. 763-791
Persistent link: https://www.econbiz.de/10014582854
Saved in:
7
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
2
,
pp. 220-237
Persistent link: https://www.econbiz.de/10010367159
Saved in:
8
Optimally scheduling heterogeneous impatient customers
Bassamboo, Achal
;
Randhawa, Ramandeep
;
Wu, Chenguang Allen
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 1066-1080
Persistent link: https://www.econbiz.de/10014302836
Saved in:
9
Emergency service systems : the use of the hypercube queueing model in the solution of probabilistic location problems
Galvão, Roberto D.
;
Morabito, Reinaldo
- In:
International transactions in operational research : …
15
(
2008
)
5
,
pp. 525-549
Persistent link: https://www.econbiz.de/10003764563
Saved in:
10
Warteschlangensysteme mit ungeduldigen Kunden und Wiederholern
Herzog, Alexander
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003792852
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