Purpose – This empirical paper aims to explore the effectiveness of the organising model from a worker perspective in unionised workplaces within higher education support services. Design/methodology/approach – A case study approach is used in two university Unison branches. Three themes...

Purpose The purpose of this paper is to explore the consequences of a managerial approach to renewal for a union’s behaviour by analysing the UK’s fourth largest trade union – The Union of Shop, Distributive and Allied Workers (USDAW). Design/methodology/approach The findings draw on...