Turkish Airlines was founded in 1933 as Turkey's first flight carrier under the Ministry of Defense. In 1956, it was reorganized and operated under special legislation and renamed Türk Hava Yolları A.O. Since this time, it has continuously expanded its fleet. Under successful growth...

Purpose – In this study the authors endeavour to further develop and validate the Behavioural and Contingency theory of leadership. Design/methodology/approach – In a field survey research study, the authors collect, analyse, compare, and discuss explicit leader behaviour preferences of...

Purpose – The purpose of this paper is to discuss whether creative tourists can transform the service encounter in city hotels in a way that can reduce the amount of emotional labor required from service employees and its negative consequences. Design/methodology/approach – Based on current...