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Special issue: Web services and process management
Zhao, J. Leon (contributor) - 2005
Persistent link: https://www.econbiz.de/10004863687
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Special Issue: Blockchain technology and applications
Cheng, Hsing Kenneth (ed.); Hu, Daning (ed.);  … - 2021
Persistent link: https://www.econbiz.de/10012703132
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Deterring the gray market : product diversion detection via learning disentangled representations of multivariate time series
Lin, Hao; Liu, Guannan; Wu, Junjie; Zhao, J. Leon - In: INFORMS journal on computing : JOC ; charting new … 36 (2024) 2, pp. 571-586
Persistent link: https://www.econbiz.de/10014532312
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Workflow support for electronic commerce applications
Kumar, Akhil; Leon Zhao, J. - In: Decision support systems : DSS ; the international journal 32 (2002) 3, pp. 265-278
Persistent link: https://www.econbiz.de/10006177398
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Text clustering and summary techniques for CRM message management
Roussinov, Dmitri; Leon Zhao, J. - In: Journal of Enterprise Information Management 17 (2004) 6, pp. 424-429
One of customer relationship management (CRM) activities involves soliciting customer feedback on product and service quality and the resolution of customer complaints. Inevitably, companies must deal with large number of CRM messages from their customers either through e‐mails or from work...
Persistent link: https://www.econbiz.de/10014859575