Preventing financial crisis has become the concerns of average citizens all over the world and the aspirations of academics from disciplines outside finance. In many ways, better management of financial risks can be achieved by more effective use of information in financial institutions. In this...

Online customer service chats provide new opportunities for firms to interact with their customers and have become increasingly popular in recent years for firms of all sizes. One reason for their popularity is the ability for customer service agents to multitask, i.e., interact with multiple...

Civic crowdfunding is an emerging subgenre of crowdfunding wherein citizens contribute to financing civic projects that bring value to their community. Civic crowdfunding projects are oriented around community development, such as educational initiatives, transportation improvement and...

Crowdfunding is an emerging model of finance whereby backers gather online to fund projects, event, causes or events. Online consumption communities OCC play an important role in removing temporal and spatial boundaries by allowing consumers to convene online over a shared consumption interest....

Investor disagreement affects security prices and trading volumes. Thus, understanding how disagreement evolves among investors is an important issue in finance. In this paper, as a direct proxy for the public observable investor disagreement, we define social dispersion as the extent of opinion...