The major aim of the research paper is to measure the impact of employee performance on service quality in commercial banks. Primary data has been collected from the bank employees in Manmunai North and Kattankudy divisional secretariat areas in Batticaloa District. Stratified random sampling...

Research questions: In which ways do cultures differ? Do differences in culture affect management practice? What are the differences between Chinese and German controlling methods? What are the links between cultural factors and controlling methods? Methods: Two case studies of German companies...