Thiel, Sandra van; Yesilkagit, Kutsal - In: Public Management Review 13 (2011) 6, pp. 783-802
<title>Abstract</title> Agencification has extended and intensified the delegation problem. It has created new (administrative) principals, who are confronted with even more uncertainty as agents operate at arm's length. Trust is suggested as a new mode of governance. Based on the literature seven hypotheses...