This paper examines an approach to the management of conversations in an organisational context. It explores a methodology used and refined in client organisations to create and coach high performance teams during a period of major transformation. It argues that mainstream approaches to...

Examines how a systemic model of managing career development was developed to improve a messy problem at Nationwide Building Society. The approach adopted was to apply soft systems methodology. Presents the model and then examines actions to improve the situations.

Robert Bolton and Sonia Storr of Atos Consulting discuss how HR must develop new skills in order to continue facilitating value creation.