MM, Sulphey; Jasim, K. Mohamed - In: Benchmarking: An International Journal 28 (2020) 1, pp. 370-405
Purpose: Service quality (SQ) has become an essential and indispensable component in healthcare and many other industries. SQ can deliver guaranteed stakeholder value and consequent consumer delight in the healthcare sector. The purpose of this study is to identify the relationships of various...