As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...

This study examines if OTT TV is a complement or a substitute for traditional TV. By categorizing satisfaction into seven dimensions, this study adopts niche theory to look at the aspects of gratification toward OTT TV's complementarity of or replacement of cable TV. Following an online survey...

This explorative study examines how Facebook's News Feed, fear of missing out (FOMO), news literacy, experience of fake news, disappointment at local election results, trust in the News Feed, and perceptions of algorithms affect users' attitude toward Facebook as a political news source and fake...

As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...

This explorative study examines how Facebook's News Feed, fear of missing out (FOMO), news literacy, experience of fake news, disappointment at local election results, trust in the News Feed, and perceptions of algorithms affect users' attitude toward Facebook as a political news source and fake...