Similar Search Results

Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees

Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10

Persistent link: https://www.econbiz.de/10012121888

From customer-related social stressors to emotional exhaustion : an application of the demands-control model

Ma, Zihui; Kim, Hyun Jeong; Shin, Kang Hyun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 7, pp. 1068-1091

Persistent link: https://www.econbiz.de/10012053408

When does knowledge hiding hinder employees' job performance? : the roles of emotional exhaustion and emotional intelligence

Ul Ain, Noor; Azeem, Muhammad Umer; Ul Haq, Inam; … - In: Knowledge management research & practice : KMRP ; an … 22 (2024) 2, pp. 210-222

Persistent link: https://www.econbiz.de/10014513525

Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor

Hu, Hsin-Hui; Hu, Hsin-Yi; King, Brian - In: International journal of contemporary hospitality management 29 (2017) 7, pp. 1793-1813

Persistent link: https://www.econbiz.de/10011776992

Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model

Rathi, Neerpal - In: South Asian journal of management : SAJM 21 (2014) 4, pp. 54-71

Persistent link: https://www.econbiz.de/10010519710

Enhancing emotional performance and customer service through human resources practices : a systems perspective

Gabriel, Allison S.; Cheshin, Arik; Moran, Christina M.; … - In: Human resource management review 26 (2016) 1, pp. 14-24

Persistent link: https://www.econbiz.de/10011429266

Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory

Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187

Persistent link: https://www.econbiz.de/10010239296

Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout

Choi, Hyung-Min; Mohammad, Abuelkassem A. A.; Kim, Woo Gon - In: International journal of hospitality management 82 (2019), pp. 199-208

Persistent link: https://www.econbiz.de/10012121689

Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

Cho, Meehee; Bonn, Mark Andrew; Han, Su-Jin; Lee, Kyung Hee - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2888-2912

Persistent link: https://www.econbiz.de/10011611032

Emotions and salesperson propensity to leave : the effects of emotional inelligence and resilience

Bande, Belén; Fernández-Ferrín, Pilar; Varela, José A. - In: Industrial marketing management : the international … 44 (2015), pp. 142-153

Persistent link: https://www.econbiz.de/10010481955

1
2
3
4
5
6
7
8
9
10
Next
Last