Hales, Douglas N.; Sridharan, V.; Radhakrishnan, Abirami; … - In: European Journal of Operational Research 189 (2008) 3, pp. 583-593
Although Information Technology (IT) solutions improve the collection and validation of operational data, Operations Managers must often rely on self-reported data from workers to make decisions. The problem with this data is that they are subject to intentional manipulation, thus reducing their...