In the past three decades, total quality management (TQM) has been appreciated as “fundamental modality in view to improve the activity in the public and private sectors” (Boyne and Walker, 2002, 1). For the time being, in public administrations, we witness an extension of the policies for...

Total Quality Management (TQM) and Supply Chain Management (SCM) have been considered to be the two most important strategic approaches for the organizations like manufacturing, services and Small and Medium Enterprises (SMEs). They have become the prerequisite for success and competitive...

We examine how the architecture of products relates to their quality. Using an architectural representation that accounts for both the hierarchical and dependency relationships between modules and components, we define a new construct, system cyclicality. System cyclicality recognizes component...