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Service Quality Measurement : Issues and Perspectives

Rodrigues, Lewlyn L. R - 2013 - 1st ed.

This book is very useful for it is not just 'descriptive' in its nature, but 'prescriptive', too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a beginner can put the theory into...

Persistent link: https://www.econbiz.de/10012690000

Governance of IT : An Executive Guide to ISO/IEC 38500

Holt, A. L - 2013

GOVERNANCE -- COST REDUCTION -- PERFORMANCE IMPROVEMENT -- ABILITY TO REACT QUICKLY TO MARKET CHANGES -- BAD THINGS THAT CAN …

Persistent link: https://www.econbiz.de/10012690044

Measurement and Quality Control of Processes and Products in Manufacturing and Enterprise

Stepien, Krzysztof - 2015

International Symposium on Measurement and Quality Control (ISMQC) is one of the most important scientific events that is normally held once in every three years in the field of measurements and quality control. During ISMQC 2013 that were selected by Programme Committee to be published in the...

Persistent link: https://www.econbiz.de/10012678969

Papers from the 7th IWC TQM Conference 2013, Belgrade

Majstorovic, Vidosav - 2015

We present a special e-book from The TQM Journal with selected papers from the Seventh International Working Conference on 'Total Quality Management - Advanced and Intelligent Approaches', which took place in Belgrade, Serbia, from 3rd - 7th June, 2013. This traditional conference was supported...

Persistent link: https://www.econbiz.de/10012679143

Operations Research Analysis in Quality Test and Evaluation

Giadrosich, Donald L. - 2000

-- 2.3.4 Constraints -- 2.3.5 Operational Concept -- 2.4 Alternatives -- 2.4.1 Performance Objectives -- 2.4.2 Description …

Persistent link: https://www.econbiz.de/10012679849

Reliability, Maintainability and Risk : Practical Methods for Engineers Including Reliability Centred Maintenance and Safety-Related Systems

Smith, David J - 2005 - 7th ed.

Cover -- Contents -- Preface -- Acknowledgements -- Part One Understanding Reliability Parameters and Costs -- The history of reliability and safety technology -- Failure data -- Hazardous failures -- Reliability and risk prediction -- Achieving reliability and safety-integrity -- The RAMS-cycle...

Persistent link: https://www.econbiz.de/10012685364

Practical Guide to Business Continuity Assurance.

McCrackan, Andrew - 2004

-- 4.5 Management Tools 57 -- 4.6 Security and Safety 58 -- 4.7 Level 1 Performance Indicators 58 -- 5 Level 2: Risk ….4 Risk Mitigation 66 -- 5.5 Security and Safety 68 -- 5.6 Level 2 Performance Indicators 71 -- 6 Level 3: Rating 73 -- 6 ….5 Security and Safety 87 -- 6.6 Level 3 Performance Indicators 88 -- 7 Level 4: Rigor 89 -- 7.1 Change and Configuration …

Persistent link: https://www.econbiz.de/10012685452

Excel Best Practices for Business : Covers Excel 2003, 2002, and 2000

Abdulezer, Loren - 2003 - 1st ed.

Spreadsheets have become the de facto standard for communicating business information and the preferred tool for analyzing business data. In this current climate, the accuracy and clarity of spreadsheets are paramount. However, busy managers have little time to sift through heaps of reference...

Persistent link: https://www.econbiz.de/10012685559

Themed Issue On A Quality Perspective.

Vinten, Gerald - 2002

performance measurement systems -- Use of measurement and charts to inform management decisions -- The role of the maintenance … Hong Kong -- An approach to the evaluation of quality performance of the companies in Turkey -- Quality cost analysis in IS …

Persistent link: https://www.econbiz.de/10012685610

Total Quality Management Sustainability.

Zairi, Mohamed - 2002

company performance through partnering with suppliers -- Sustaining quality in the UK public sector -- Sustaining TQM through …

Persistent link: https://www.econbiz.de/10012685619