This e-book presents a retrospective look at quality initiatives in healthcare over the past 20 years, and the impact they have had on the effective management of healthcare organisations. It also considers these initiatives in the context of new quality methods and measures, and asks whether...

Preface -- Contents -- Chapter 1: Introduction -- The Orchard as a Metaphor: Putting the Four Processes into Context -- Outline of the Chapters -- References -- Chapter 2: The Quality Dilemma: Combining Development and Stability -- The Quality Dilemma: What Is It? -- Quality Improvement...

"Developed through the study of Six Sigma, Fit Sigma[trademark symbol] integrates the 'hard' Six Sigma approach with Lean enterprise philosophy. It has three elements; fitness for purpose, fitness for improvement and integration, and fitness for sustainability. This book shows how to add value...

Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Chapter 1 Why Do ISO 9001:2015? -- Chapter 2 Key Differences with Past ISO 9001 Editions -- Chapter 3 Principles and Key Concepts -- QUALITY MANAGEMENT PRINCIPLES -- CUSTOMERS-CUSTOMER FOCUS AND MEASURING...