La gestión hoshin es una versión madura de la administración por objetivos (APO), desarrollada por el management japonés. A través de una aplicación generalizada del ciclo de la mejora continua, la organización despliega una serie de objetivos anuales, llamados hoshin, para producir el...

The purpose of this paper is to assess whether the implementation of excellence approach in area of a total quality management (TQM) positively affects the financial performance of the Czech companies. This paper test whether the adoption of excellence model approach from European Foundation of...

The objective of this study is to examine a construct of META-RELQUAL in Puerto Rican business relationships. The study consists of a sampling frame of the 500 largest companies in Puerto Rico based upon revenue across multiple industries. The response rate was 11%.The analysis yield support to...

The Coronavirus pandemic, as a global and total risk of our time, has imposed the need for a more complete and comprehensive review of existing approaches to crisis prevention and preventive management in general. This crisis also pointed to some shortcomings in quality management, risk...

Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...

The development of well-designed food safety management systems that take into consideration the potential risks and threats to an organization and their associated impacts to business operations should be a key goal for each organization operating in the food supply chain. This study provides...

The purpose of this paper is to investigate the impact of ISO 9001, ISO 14001 and OHSAS 18001 certification on the financial performance of Romanian companies listed on the Bucharest Stock Exchange (BSE). Based on audited financial statements of a population of 67 non-financial companies listed...

The present paper aims to present a model for evaluating and analysing the employees’ satisfaction, seen as internal customers, from the Romanian metallic confections industry. This study is part of a more complex research whose objective was to develop a diagnostic model for implementation...

This paper employs textual analysis to investigate whether business school accreditation guidelines may be considered to facilitate innovation. We identify the relative dominance of concepts and themes within accreditation guidelines of the three primary international business school...

The aim of this study is to examine selected concepts of Total Quality Management (TQM) and their applicability to the concept of sustainability in higher education institutions (HEIs). In-depth interviews were conducted with senior executives of 15 public and private universities in Malaysia....