SME play a major role in the economies and TQM is important in construction industry. The aim of this paper is to investigate, via extensive literature reviews, the management implication of Australian construction SME implementing TQM. In summary, there are four management perspectives:...

Six Sigma is organized to change the organization culture through incorporating process control in manufacturing and non-manufacturing businesses.The techniques of Six Sigma are most often associated with manufacturing; the techniques are also being applied comprehensively to transactional and...

In this article, we apply the organizational architecture theory to the total quality management (TQM) to understand the complexity and the mechanisms of its working and its efficiency. We show that the role played by TQM in the value creating requires a profound analysis of the profits and the...

During the last decades companies compete in a highly volatile globalized environment due to international competition and the development of new business approaches. Globalization has transformed the historic patterns of investment, production and distribution of firms and organizations....

This article analyzes the diffusion process of the Total Quality Management (TQM) paradigm, and, more specifically, evaluates the diffusion process of the EFQM model, one of the most successful self-evaluation models for TQM all over the world. The work refers to the major level of dissemination...

La gestión hoshin es una versión madura de la administración por objetivos (APO), desarrollada por el management japonés. A través de una aplicación generalizada del ciclo de la mejora continua, la organización despliega una serie de objetivos anuales, llamados hoshin, para producir el...

Purpose By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality Management (EFQM) model by organizations that were officially “Recognized for...

A detailed pilot research of ISO certified organizations in Eastern Europe leads the author to suggest that the process centric management approach does not solve the efficiency and optimization issues which are currently faced by commercial organization. An alternative approach to continual...

Almost similar to quality management in common, Six-Sigma has penetrated most of the sectors of business world these days. Although Six-Sigma originated in industry, it has stirred a substantial amount of academic literature. This paper reviews the existing literature describing the trends,...

The International Standards Organisation's ISO 26000 on social responsibility supports organisations of all types and sizes in their responsibilities towards society and the environment. ISO 26000 recommends that organisations ought to follow its principles on accountability, transparency,...