Purpose – To investigate implementation of benchmarking (BM) in three hospital trusts by adapting receptive context of change model according to BM principles of EFQM business model. Design/methodology/approach – Perceptions of managers, clinicians and finance personnel towards...

Purpose – The paper aims to focus on the University of Glamorgan benchmarking activity aimed at assessing its progress towards the embedding of e‐learning. This activity was part of a wider UK benchmarking exercise managed by the Higher Education Academy and the Joint Information Systems...